Question 1

How long does shipping take?

Accepted Answer

Shipping times vary by location. We ship from the Netherlands, so delivery within the Netherlands is fastest. Other EU countries typically receive their order within a few business days. Express shipping is available for faster delivery.

Question 2

Do you ship outside the EU?

Accepted Answer

Currently, we only ship within the European Union. We are working on expanding our shipping options to other regions. Sign up for our newsletter to be notified when we expand to your area.

Question 3

When do I get free shipping?

Accepted Answer

We offer free standard shipping with tiered thresholds: €50 for the Netherlands, €75 for Belgium, €100 for Germany, France, and the UK, and €150 for the rest of the EU. This applies automatically at checkout.

Question 4

Can I track my order?

Accepted Answer

Absolutely. Once your order ships, you'll receive an email with tracking information. You can track your package directly through the carrier's website or through your account on our site.

Question 5

Are all your products authentic?

Accepted Answer

Yes, 100%. We source all our products directly from Japan through official distributors and manufacturers. Every item we sell is genuine Japanese tackle, never counterfeit.

Question 6

Why are Japanese lures more expensive?

Accepted Answer

Japanese lures are crafted with exceptional attention to detail, premium materials, and innovative designs developed through extensive research. The quality, swimming action, and durability justify the investment for serious anglers.

Question 7

What fish species are these lures designed for?

Accepted Answer

Our lures are highly effective for all European predatory species including zander, perch, pike, and trout. Japanese lure designs are known for their exceptional quality and have proven themselves on waters across Europe, from Dutch canals to Scandinavian lakes.

Question 8

Do you have color charts available?

Accepted Answer

Yes, we provide detailed color information for each product on its product page. If you need additional color information or can't find a specific color, please contact us.

Question 9

What is your return policy?

Accepted Answer

We offer a 30-day return policy on unused items in their original packaging. Items must be in sellable condition. Contact us at hookedjapan.nl@gmail.com to initiate a return.

Question 10

How do I return an item?

Accepted Answer

Email us at hookedjapan.nl@gmail.com with your order number and reason for return. We'll provide return authorization and shipping instructions. Refunds are processed within 5-7 business days of receiving your return.

Question 11

What if I receive a damaged item?

Accepted Answer

Contact us immediately at hookedjapan.nl@gmail.com with photos of the damage. We'll arrange a free return and send a replacement or issue a full refund.

Question 12

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, Bancontact, and SOFORT. All transactions are secured with SSL encryption.

Question 13

Is my payment information secure?

Accepted Answer

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your full credit card details on our servers.

Question 14

Do you offer payment plans?

Accepted Answer

Currently, we don't offer payment plans. However, we accept PayPal which may offer their own financing options depending on your eligibility.

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