Shipping & Returns
Everything you need to know about delivery and returns.
Free Shipping Available
Free standard shipping starting from €50 for the Netherlands. Free shipping thresholds vary by destination — see the table below.
Shipping Rates
| Destination | Standard | Express | Free Shipping From |
|---|---|---|---|
| Netherlands | €4.951-2 days | €8.951 day | €50 |
| Belgium | €6.952-3 days | €10.951-2 days | €75 |
| Germany | €6.953-5 days | €12.952-3 days | €75 |
| France | €8.954-7 days | €14.952-4 days | €100 |
| United Kingdom | €12.955-8 days | €19.953-5 days | €150 |
| Rest of EU | €9.955-10 days | €16.953-6 days | €100 |
* Delivery times are estimates and may vary depending on carrier and location.
Order Processing
Orders placed before 2:00 PM CET on business days are typically processed and shipped the same day. Orders placed after 2:00 PM or on weekends will be processed the next business day.
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package directly through the carrier's website.
Returns Policy
30-Day Return Window
We offer a 30-day return policy on all unused items in their original packaging.
Eligible Returns
- Items must be unused and in original condition
- Original packaging must be intact
- Return request must be made within 30 days of delivery
- Proof of purchase required
Non-Returnable Items
- Used or damaged items
- Items with opened or damaged packaging
- Sale items (unless defective)
How to Return
- Contact us at hookedjapan.nl@gmail.com with your order number
- Wait for return authorization and shipping instructions
- Pack items securely in original packaging
- Ship to the provided return address
- Refund will be processed within 5-7 business days of receiving the return
Refunds
Refunds are processed to the original payment method within 5-7 business days after we receive and inspect your return. You'll receive an email confirmation once your refund has been processed.
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hookedjapan.nl@gmail.com with photos of the damage. We'll arrange a free return and send a replacement or issue a full refund.
Questions?
If you have any questions about shipping or returns, our customer service team is here to help.
Questions?